Privacy Policy

At Flowerly, your privacy matters to us as much as the care we put into every bloom we send. This policy explains simply and clearly how we handle your personal information when you shop with us.

1. Information We Collect

When you place an order or create an account, we collect your name, email address, delivery address, and payment details. If you sign up for our flower subscription or newsletter, we also keep your contact preferences. We only ask for what we genuinely need to get your flowers to you beautifully and on time.

2. How We Use Your Information

We use your information to process and fulfil your orders, send delivery updates, and manage your subscription if you have one. With your permission, we may also send you seasonal inspiration, new arrivals, and exclusive offers — you can opt out any time. We never sell your data to third parties, ever.

3. Cookies

We use cookies to keep your shopping cart working smoothly, remember your preferences, and understand how visitors explore our site. You can adjust your cookie settings in your browser at any time, though some features may not work as well without them.

4. Data Security

All transactions on Flowerly are processed through secure, encrypted connections — your payment details are handled by trusted payment providers and never stored on our servers. We take reasonable steps to keep your personal information safe and up to date.

5. Sharing Your Information

We only share your information with trusted partners who help us run our shop — such as our delivery couriers and payment processors — and only to the extent needed to complete your order. These partners are required to keep your data confidential and use it solely for the service they provide to us.

6. Your Rights

You have the right to access, update, or request deletion of your personal data at any time — just get in touch and we'll take care of it promptly. You can also unsubscribe from marketing emails using the link at the bottom of any email we send.