Last Updated: June 2025
At Flowerly, your privacy matters to us as much as the freshness of every bloom we send. This policy explains simply and clearly how we handle your personal information when you shop with us.
When you place an order or create an account, we collect your name, email address, delivery address, and payment details. We may also collect the recipient's name and address when you're sending flowers as a gift. If you sign up for our flower subscription or newsletter, we keep your contact preferences on file too.
We use your information to process and deliver your orders, send order confirmations and delivery updates, and manage your subscription if you have one. We may occasionally send you special offers or seasonal inspiration — you can opt out of these at any time. We never sell your personal information to third parties.
Our website uses cookies to remember your preferences, keep your cart intact, and help us understand how visitors enjoy our site. You can adjust your cookie settings in your browser at any time, though some features may work best with cookies enabled.
We protect your data using industry-standard SSL encryption, and all payment information is processed securely through trusted payment providers — we never store your full card details. We take reasonable steps to keep your information safe, and we'll notify you promptly if anything ever changes.
We only share your information with trusted partners who help us run our business — such as delivery couriers and payment processors — and only to the extent needed to complete your order. These partners are required to keep your data confidential and use it solely for the services they provide to us.
You have the right to access, update, or request deletion of your personal information at any time. You can also unsubscribe from marketing emails using the link in any email we send, or by getting in touch with us directly.
We're always happy to help — reach us at hello@flowerly.com and we'll get back to you as soon as we can.
Flowerly is a small, independent flower shop. We handle your information with the same care and attention we give every arrangement — thoughtfully, personally, and with a lot of heart. 🌸